Now it all adds up for a pharmaceutical distribution leader

A global leader in healthcare supply chain management solutions required an enterprise solution to automate complex chargeback reconciliation and rebate processing operations. Operating across the United States and internationally, this pharmaceutical distribution company provides supply chain management services to 20 percent of the region's physicians, processing millions of transactions requiring precise chargeback matching and rebate calculations.

They faced significant challenges with chargeback claims and rebate processing being handled separately at the business-unit level, each using different contract management systems and inconsistent master data. This fragmented approach resulted in delayed chargeback settlements, inaccurate rebate calculations due to data discrepancies and disputes over contract-to-claim matching. Processing 1.8 million sales order lines daily for chargeback validation became increasingly complex without unified customer, product and vendor master data, requiring a solution that could integrate with their existing SAP ERP infrastructure while centralizing all master data and chargeback operations.  

The company selected SAP margin optimization solutions by Vistex to provide a comprehensive platform that would centralize master data management for chargeback reconciliation and rebate processing across all business units. The solution seamlessly integrates with their existing SAP ERP environment while supporting the entire chargeback-to-settlement lifecycle through unified master data.

This solution provided automated chargeback matching against contract terms using standardized product and customer master data, real-time rebate calculations with built-in validation rules, and integrated claims processing workflows. The platform enabled contract-to-claim reconciliation capabilities while maintaining vital product, customer and vendor master data within the SAP ERP instance. The implementation enabled easy transfer of master data from local systems to a centralized system, allowing automated chargeback validations and rebate eligibility determinations from a single, unified platform.

Vistex's flexibility and scalability ensured it could accommodate the company's complex global chargeback volumes while providing the standardization needed to eliminate processing inconsistencies and reduce manual intervention across business units.