At Vistex, our focus is on you and helping you to get started on the right foot with your Vistex solution implementation. At Vistex, you can consult with highly experienced professionals who know your industry – and its unique challenges – inside and out. We also leverage the knowledge that comes from cross-industry experience, ranging from agriculture to retail to high tech, so you can draw on best practices from outside your own industry. We want you to be up and running quickly with a successful implementation and supportive knowledge transfer.
While some companies simply implement their software with very little customer collaboration, Vistex chooses to partner with you every step of the way. In fact, we encourage your involvement during the implementation process so that we can leverage our collective experience, whenever possible, and to deliver maximum value and performance.
Extended Support Services are available to sustain an ongoing relationship between our teams
So whether you want to learn how best to navigate the global marketplace – with insights on everything from culture to compliance wherever you do (or plan to do) business, or if you are putting KPIs and an effective change management plan in place, we can help you. Because when you can’t account for everything, there’s Vistex.
Specialized implementation services focused on Vistex products and solutions
Our Concierge Style Support Team Ensures a Seamless Transition from Implementation to Day-to-Day Operations.
Vistex VitalLink is a flexible consulting service available to support our applications after they’ve gone live. The VitalLink team will act as an extension of your staff, helping to answer questions, implement best practices, and drive performance improvements. When you partner with Vistex, you gain access to an industry-expert team that can support your company 24/7.
Our Services Include:
- Highly skilled resources with knowledge and expertise in Vistex solutions that far exceed other service providers
- Vistex-backed domain area and industry experience
- Access to vast knowledge base, experience with similar industry projects and implementations
- Direct access to Product Development team, providing timely advice on feature functionality and best practices
- Cross-Industry expertise
- Global projects spanning over 20 countries on 6 continents, supported by Vistex locations around the world
- Ability to support projects of all sizes from Fortune 500 customers to mid-market and small and medium businesses
- Cooperatively blending into the customer’s environment, including working with their partners
- Cost effective service models
- Expert resources on SAP and Vistex solutions
Designed for Vistex projects leveraging cross-industry best practices.
Our implementation methodology offers a systematic and effective approach to integrating Vistex solutions into our customers’ environment. By leveraging years of project management experience, our methodology is designed with a balance of structure and flexibility, enabling us to provide efficient, result-oriented implementations tailored to your unique requirements.
Taking advantage of the right method and tools helps our customers realize their transformation objectives and achieve strategic goals. Our methodology provides the roadmap and accelerators needed to complete projects efficiently, cost-effectively, and with minimal disruption to the business. The Vistex Methodology is a proven, predictable, and flexible model for all of your implementation needs.
Initiate – Project Preparation And Planning
- Goals: Define project scope and objectives
- Implementation Approach: Define implementation and rollout approach, change and risk management strategies
- Workshop Schedules: Prepare workshop schedule for Define Phase
- Project Planning: Develop high level project plans that includes the activities, duration and estimated effort
- Install Software: Confirm infrastructure and install Vistex software
Flexible support and consulting services that is right for your business
Partnering with our customers for successful deployments in record time. Vistex offers specialized product and solution implementation services, eliminating uncertainties typically involved with complex ERP projects. We partner with our customers to successfully deploy our solutions, and measure our success on impeccable delivery and customer satisfaction. We pride ourselves on the quality and resource skill levels we provide for the timely delivery of projects.
No implementation is final with complete business user adoption. Vistex believes is a strong collaborative partnership with clients to ensure business buy-in and end user acceptance, resulting in maximum value and return on investment.
Service Benefits Why VitalLink? Our industry-focused
consultants can help:
- Troubleshooting customer-specific issues
- Quality fixes to issues experienced on custom programs
- Proactive maintenance of existing configuration and code
- Minor enhancements to support your business objectives
- Guidance on functionality questions and processes
- Guide you through a smooth transition from implementation to day-to-day operations
- Reduce risk by ensuring that updates to the system are following best practices
- Ensure systems are maintained at optimal status
- Maximize the value of Vistex solutions
- Enhance user satisfaction by providing first-rate and timely resolution of issues
Desire to support Vistex with their in-house team. Have resources that are just ramping up with SAP & Vistex.
Do not want to use in-house resources to support Vistex. Have outsourced SAP support and have need for specialized Vistex support.
Have skilled in-house resources that are knowledgable in Vistex and can provide user support. Desire ad-hoc support for high severity/complex issues and/or consulting guidance.
Continual process improvement and best practices to maximize your investment
Vistex offers our customers a wide range of extended support and consulting services to help drive continual process improvements. Once implementation is complete, Vistex seeks a continued partnership with our customers to share the ownership of the project. Extended services benefit customers because they receive continual process improvement and best practice information to maximize their investment in Vistex solutions.
End User
Training Vistex end user and technical configuration training is available at the customer site or via Vistex classroom instruction. For more information about end user training, please see our Training page.
- Provide timely advice, risk management, issue tracking, and resource and budget controls for all Vistex projects
- Leverage ASAP methodology and/or implementation partner processes and templates
- Leverage experience from other Vistex implementations
- Support organizational change management activities including, but not limited to, coordinating testing activities, training, etc.
- SAP Business Warehouse, Business Objects, HANA Services
- Provide solutions for industry specific reporting needs
- Receive recommendations and assistance regarding Vistex data models, structures, and pre-delivered BW extractors and cubes
- Design solutions for customer-specific reporting requirements
- HANA specific recommendations and execution for Vistex projects
- BW, BOBJ, and BPC expertise for Vistex and non-Vistex related projects
Vistex resources specifically trained for efficient solution development
Leverage our highly-skilled overseas resources and reduce your overhead!
Vistex offers customers significant cost savings by utilizing the expertise of our overseas resources, specially trained for Vistex solution development. Our offshore development team has been the backbone of many Vistex implementations. Located in Hyderabad, India, the Vistex offshore team is a natural choice for many of our customers seeking peace of mind and risk free implementation.
Project Management/Change Management
- Provide timely advice, risk management, issue tracking, and resource and budget controls for all Vistex projects
- Leverage ASAP methodology and/or implementation partner processes and templates
- Leverage experience from other Vistex implementations
- Support organizational change management activities including, but not limited to, coordinating testing activities, training, etc.
- SAP Business Warehouse, Business Objects, HANA Services
- Provide solutions for industry specific reporting needs
- Receive recommendations and assistance regarding Vistex data models, structures, and pre-delivered BW extractors and cubes
- Design solutions for customer-specific reporting requirements
- HANA specific recommendations and execution for Vistex projects
- BW, BOBJ, and BPC expertise for Vistex and non-Vistex related projects
Deciding how and when to upgrade Vistex solutions – we can help
How do I know when to upgrade? Determining when to invest the time, resources, and funding into an upgrade can sometimes be an arduous task. However, when you partner with Vistex, we will walk you through that decision-making process by analyzing current capabilities versus new upgrade features and functionality. We facilitate an assessment process to examine business processes and best practices, giving you the visibility you need to make informed decisions about upgrades.
For clients choosing to upgrade, Vistex is available to expertly manage and lead the project. We have developed a three-phased approach with integrated checkpoints to ensure knowledge transfer is complete before moving onto the next phase.
For more information on how long software is supported and the latest SP level, please visit our support page.
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